Frequently Asked Questions

A Certified Pedorthist is a healthcare professional who specializes in the design, manufacture, modification, and fit of custom footwear, including shoes, orthotics, and other devices, to address conditions affecting the feet and lower limbs.

As a Certified Pedorthist, I am experienced in managing a wide range of foot conditions, including diabetic complications, neuropathy, foot deformities, amputations, plantar fasciitis, metatarsalgia, arthritis in the foot or ankle, arch problems, heel pain and more. I work in conjunction with medical professionals to provide comprehensive care for these conditions.

I offer more than 100 different styles of footwear, including:

Custom footwear, diabetic footwear, safety footwear, hands free footwear, clogs, athletic footwear, sandals, slippers, socks, and orthotics are among the products I offer. Each item is meticulously chosen to ensure maximum support and comfort for my clients.

Diabetic-safe footwear begins at \$130, while prefab diabetic inserts cost \$20 per pair, or \$50 for three pairs. Custom diabetic orthotics are priced at \$100 per pair, or \$250 for three pairs. A toe filler costs \$200. Work boots are available starting at \$140, custom orthotics from \$300, and custom footwear from \$575.

OTC orthotics are produced according to your shoe size and may cater to different arch types. Despite this, a pair of orthotics is typically identical, even though it's likely that your feet are not. In contrast, custom orthotics are crafted to accommodate each foot individually. Factors such as thickness, material, and cushioning are tailored to meet your specific needs and lifestyle.

Indeed, I provide toe fillers for big toe amputations, transmetatarsal amputations, and Chopart amputations.

Custom orthotics are usually ready within two to three weeks, whereas custom footwear can take from four to six weeks to complete. Customized items may be modified, but they are not eligible for return.

Yes, discounts for groups and organizations are available. Please contact me for further details.

I accept cash, major credit cards, debit cards, Afterpay, and certain insurance plans for diabetic footwear. For more information on insurance-eligible items, please contact me.

Beginning January 1st, 2025, I will only accept private payments and will no longer take insurance. I will supply all necessary documentation for you to seek reimbursement from your insurance company. You may use your FSA or HSA accounts for payments. Additionally, credit cards, debit cards, and Afterpay are accepted. Layaway options may be available as well.

**Does this mean I get lesser services?**
No, you actually receive enhanced services. By moving away from insurance-based limitations, I can now offer you a wider variety of products that better suit your specific needs. Previously, I was restricted to providing only products from companies approved by your insurance provider, which sometimes limited your options. Now, I have the freedom to recommend the exact product that will work best for you, without being tied to third-party contracts.

**Will my insurance company reimburse me?**
In most cases, yes. Many insurance plans allow for reimbursement for out-of-network services. I recommend contacting your insurance provider to confirm your specific coverage and ask about the process for submitting a reimbursement claim. I will provide you with all the necessary paperwork, including itemized receipts and product descriptions, but you may also need additional documentation from your primary care physician (PCP), such as a referral or diagnosis letter, depending on your insurer’s requirements.

**I'm on a fixed income and can't afford to pay out of pocket.**

I understand that paying out of pocket can be difficult, so I offer several flexible payment options to help make it more manageable:

- **HSA (Health Savings Account)**: You can use pre-tax dollars from your HSA to cover medical expenses, including orthotics and footwear, reducing your overall costs.

- **Afterpay**: This option allows you to split your payment into smaller installments, which can make larger purchases more affordable without any interest if paid on time.

- **Layaway**: I offer layaway plans that allow you to reserve products and pay them off over time. Once the balance is paid, you will receive your items.

I’m committed to working with you to ensure that you receive the products you need, regardless of financial constraints.

Did you know you can seek reimbursement from your insurance provider for diabetic footwear and custom orthotics? While I no longer accept insurance directly, here’s a simple guide to help you navigate the reimbursement process:

 Check Your Benefits - Contact your insurance provider to confirm coverage for diabetic footwear or orthotics and understand their reimbursement policy.

Get a Prescription - Most insurance companies require a prescription from your doctor stating the medical necessity for diabetic footwear or orthotics.

 Save Your Receipt - After purchasing, keep a detailed receipt that includes the item description, cost, and provider information.

Submit a Claim - Complete your insurer’s claim form and attach the prescription, receipt, and any additional documentation they request.

Follow Up - If needed, follow up with your insurance provider to ensure your claim is processed.

Investing in your foot health is worth it! If you have questions or need help gathering the necessary documentation, feel free to reach out. I’m here to support you every step of the way!

Arranging an appointment with me is straightforward. You can reach out by phone, text, fax, or use the online scheduling system to find a time that works best for you. I offer services strictly on an appointment basis to guarantee individualized care for every client.